Your tasks:
- Help our customers to restore their nominal state of operation while ensuring high-quality customer experience
- Improve and maintain the infrastructure to ensure a smooth and performant development, production and test environment
- Identify root cause for dysfunction and recommend product/process/services improvements
- Take ownership of support tickets and provide solutions to technical request
- Find, analyze, describe and resolve issues in integrated solution scenarios
- Support our Sales and Solution Managers with solution presentations, demos and trainings
- Create state of the art automation scripts to manage deployments